Rooms Manager

About the Role

Our Rooms Manager creates a memorable first impression by welcoming arriving guests, ensures smooth operation of lodging, oversees all aspects related to guest accommodations, including housekeeping, front office, and reservations.

Essential Functions

• Report to work when scheduled, on time, in proper and clean uniform, including name tag.
• Adhere to appearance and conform to Trailborn appearance standards.
• Handle all duties according to Trailborn policies and procedures.
• Enforce all existing and new policies and procedures with front office and housekeeping staff.
• Maintain proper staffing in all areas of responsibility.
• Directly supervise all rooms, front office, and housekeeping staff to ensure proper completion of all duties.
• Inspect public areas, grounds, and guest rooms to ensure cleanliness and appearance meets Trailborn standards.
• Communicate with other departments regarding problems or focus areas which need attention.
• Actively enforce all safety policies to protect associates, guests, and company assets.
• Provide a safe work environment in compliance with OSHA/SMDS standards.
• Facilitate and document staff meetings.
• Effectively manage and control all operational expenses including labor, overtime, supplies, etc. to achieve budgeted goals.
• Monitor staff performance to ensure efficient hotel operations and guest satisfaction.
• Manage inventory and financials related to linen, cleaning supplies, market, minibar, and office supplies.
• Work closely with sales to maximize revenue goals, effectively utilize yield management, and revenue maximizations.
• Aide in hiring and training of staff to oversee guest relations, operational procedures, and reservations standards.
• Motivate staff to effectively solve problems which need attention.
• Maintain and complete the required logs and records.
• Be knowledgeable about all hotel operations procedures, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
• Obtain and give daily briefings about events to effectively deal with all foreseen situations.
• Know about the different guest rooms, locations, amenities, features, events, local partnerships, area attractions and all other services including other Trailborn destination recommendations.
• Ensure that Trailborn experiences are set up and facilitated.
• Handle all mail, messages, and guest information on a confidential basis.
• Assist all guests with issues, special requests, and questions.
• Ensure that all guest problems are resolved to their satisfaction.
• Carefully study and be knowledgeable of emergency procedures and know how to act on them.
• Be disciplined, alert, have customer focused attention and be ready to greet all guests immediately.
• Complete all daily, monthly, quarterly, and annual related checklists.
• Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
• Lead the hotel team to contribute to the local community in a charitable way by participating in service opportunities in the area.
• Be willing to cross train and assist upon business demands.
• In the absence of the General Manager, assume complete responsibility for the effective operation of all hotel areas and achievement of hotel goals.

Qualifications

• 3+ years of hotel operations experience, including 2+ years supervising front office and/or housekeeping.
• Strong leadership, accountability, and team management skills.
• Basic administrative skills with ability to learn and use various software systems, maintain records, and ensure compliance.
• Excellent problem-solving skills to resolve guest issues promptly and effectively.
• Clear verbal and written communication skills in English.
• Customer-focused attitude with a professional, welcoming demeanor.
• Organized, practical, and attentive listener with a drive to learn and improve.
• Flexible schedule, including nights, weekends, and holidays.

Preferred

• Boutique or lifestyle hotel experience.
• Familiarity with revenue management and local market knowledge.

Physical Requirements

• Ability to stand, walk, and move around the property for extended periods.
• Capability to lift up to 25 lbs. and navigate stairs and varied terrain as needed.

Benefits

• Medical (with company contribution) — Full Time
• Dental (with company contribution) — Full Time
• Vision (with company contribution) — Full Time
• 401(k) (with company match) — Full Time and Part Time
• Paid Time Off — Full Time and Part Time
• Sick Time — Full Time and Part Time
• Employee Dining Discounts — Full Time, Part Time, and Seasonal
• Employee Marketplace Discounts — Full Time, Part Time, and Seasonal

Pay

$55,000–$65,000 per year. Employee category: Exempt, Full Time.

Schedule

Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality – on any day at any hour, including evenings, weekends, and holidays.