Rooms Division Manager

Job Description

The Rooms Division Manager is responsible for overseeing Front Office, Housekeeping, and Guest Services operations at a full-service resort in Williamsburg, Virginia. This full-time, on-site leadership role is hiring immediately and plays a critical role in delivering exceptional guest experiences, optimizing hotel operations, and driving departmental profitability.

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

What You'll Do

• Direct, supervise, and coordinate Front Office, Housekeeping, and assigned Rooms Division departments to ensure exceptional guest service and operational efficiency in a resort environment.
• Ensure guest satisfaction by monitoring service quality, resolving escalated guest concerns, and implementing effective service recovery strategies.
• Aid the General Manager in executing the resort’s strategic plan, operational goals, and service initiatives.
• Prepare and analyze reports on occupancy, room revenue, departmental performance, and guest satisfaction metrics.
• Maintain room revenue, ADR (Average Daily Rate), and expenses to ensure departmental profitability and support budgeting and forecasting efforts.
• Supervise and motivate housekeeping teams to meet cleanliness, turnaround time, and service standards.
• Oversee scheduling, training, coaching, and performance management of all Rooms Division team members.
• Ensure smooth coordination and communication across Front Office and Housekeeping for consistent guest experiences.
• Collaborate with Sales & Marketing and Food & Beverage teams to align on guest needs, group bookings, and resort operations.
• Conduct daily briefings, operational walkthroughs, and inspections of guest rooms and public areas.
• Manage inventory of linens, amenities, and housekeeping supplies with a focus on cost control and efficiency.
• Ensure compliance with health, safety, sanitation, and brand standards across all departments.
• Perform additional duties as assigned.

Qualifications

• Strong understanding of hotel operations with a focus on Front Office, Housekeeping, and Guest Services
• Excellent guest service and conflict resolution skills
• Ability to handle escalated issues professionally in a fast-paced hospitality environment

Experience

• Minimum 3–5 years of progressive leadership experience in hotel or resort operations
• Minimum 3–5 years of experience in Front Office, Housekeeping, or Rooms Division leadership roles
• Experience managing teams in high-volume hospitality environments preferred

Education & Certifications

• High school diploma or GED required
• Hospitality Management degree or equivalent experience preferred

Skills/Knowledge

• Strong knowledge of front office systems, housekeeping operations, and revenue management principles
• Familiarity with property management systems (PMS) such as Opera, OnQ, or similar
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Strong leadership, organizational, and communication skills
• Ability to analyze performance data and make operational decisions

Additional Information

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact