Rooms Division Manager
About the role
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Responsibilities
Front Office Oversight: Direct and manage all Front Office operations, including Front Desk, Night Audit, and Guest Services. Ensure seamless guest arrival and departure experiences (check-in/check-out efficiency).
Resolve guest complaints promptly and professionally, escalating when necessary.
Monitor daily reservations, occupancy, and room inventory to maximize revenue opportunities.
Ensure proper cash handling, billing accuracy, and audit compliance.
Train and develop team members on service standards and guest engagement.
Housekeeping Oversight: Oversee daily housekeeping operations, including room cleaning, public areas, and laundry. Ensure all guest rooms and public spaces meet cleanliness and brand standards.
Monitor room readiness and coordinate with Front Office on room availability.
Conduct regular inspections to maintain quality control and consistency.
Manage inventory and par levels for linens, supplies, and amenities.
Ensure adherence to safety, sanitation, and compliance standards.
Operational Leadership: Coordinate communication between Front Office and Housekeeping to ensure efficient room turnover and service delivery. Develop and implement departmental policies and procedures. Monitor key performance indicators (KPIs) such as cleanliness scores, guest satisfaction, and labor productivity. Prepare schedules based on occupancy and business demand. Drive continuous improvement initiatives to enhance guest experience.
Qualifications
3–5 years of hotel experience in Front Office and/or Housekeeping leadership.
Strong knowledge of hotel operations, PMS systems, and brand standards.
Proven leadership and team development skills.
Strong problem-solving and communication abilities.
Ability to work flexible schedules, including weekends and holidays.
Benefits
Comprehensive health insurance.
Retirement plans.
Paid time off.
On-site wellness programs.
Local discounts.
Employee rates on hotel stays.
Ongoing training and development opportunities.
Compensation
$ [Actual compensation package details]
Equal Opportunity Employer
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.