Rooms Controller
Travel + Leisure Co. · Williamsburg, VA · 2 days ago
On-siteManagement$23/hrFull-time
How You’ll Shine
- Coordinating and maintaining the hotel’s day-to-day guest room inventory.
- Acting as a liaison between the Guest Services, Housekeeping, Engineering, and Reservations departments regarding the status and distribution of all guest rooms.
- Organizing room moves, controlling maximum occupancy days, and supervising upgrades.
- Maintaining the company’s expected high quality standards when interacting and communicating with internal and external customers.
- Following all safety protocols as dictated by company policy and maintaining Occupational Safety and Health Administration (OSHA) regulations, including the new Global Harmonized System (GHS) regulations.
How You'll Make An Impact
- Responsible for the Guest Room Inventory Distribution for the resort.
- Conferences with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
- Safeguards special reservations and accommodations.
- Blocks group rooms, daily rooms, addresses special requests and VIP rooms.
- Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
- Collaborates with Housekeeping and Engineering on room status.
- Communicates priority arrivals with Housekeeping, Engineering, and resort leadership as applicable.
- Thoroughly knowledgeable with all resort room types and resort facilities.
- Has a thorough understanding of hotel occupancy trends.
What You’ll Bring
- Excellent communication skills.
- Ability to give high priority to customer service.
- Ability to read, write, and understand English.
- Proper cash handling procedures.
- Computer proficiency.
How You'll Be Rewarded
- Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical, Dental, and Vision coverage.
- Flexible spending accounts.
- Life and accident coverage.
- Disability coverage.
- Wish Day paid time to volunteer at an approved organization of your choice.
- 401(k) with employer match (subject to eligibility requirements).
- Legal and identity theft plan.
- Voluntary income protection benefits.
- Wellness program (subject to provider availability).
- Employee Assistance Program.
Compensation
The hourly rate for this role is $23.00.