Rooms Controller

About the role

This position at Palm Beach Marriott Singer Island Beach Resort & Spa is a Rooms Controller. The role involves greeting, registering, and servicing guests in a friendly and courteous manner, implementing booking strategies, and working with housekeeping and the reservations department.

Responsibilities

• Assign room according to guest request and preferences whenever possible.
• Pre-register designated guests and prepare key packets.
• Immediately greet guest and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish method of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Absorb and distribute messages to guests.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.

Requirements

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Qualifications

• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch.

Skills

• Customer service skills.
• Bookkeeping and auditing skills.
• Communication and problem-solving skills.
• Knowledge of PMS systems.

Benefits

• Comprehensive health insurance.
• Flexible work schedule.
• Professional development opportunities.

Pay

The pay range for this position is $18.00 to $22.00 per hour.

Schedule

The schedule for this position varies and may include working on holidays, weekends, and alternate shifts.