Rooms Controller

Summary

The Rooms Controller at Montage International is responsible for pre-registering all hotel guests to ensure a smooth arrival, monitoring room inventory, and ensuring proper room allocation to maximize potential revenue.

Essential Functions

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time
• Ensure that all group welcome materials are distributed accordingly
• May be required to perform a combination of the following supportive functions, as deemed necessary by upper level management:
• Create reservations for guests who are at the desk or who call in after hours
• Auxiliary support for the guest reception desk with guest check-ins
• Process third party billing requests
• Auxiliary support for the Concierge and Guest Services teams as needed

Qualifications

• High school or equivalent education required; Bachelor’s degree preferred
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Physical Requirements

• Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues
• Must be able to stand and exert well-paced mobility for up to 4 hours in length
• Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines

About the Company

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.