Rooms Controller

About the role

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

Responsibilities

• Pre-register reservations in Opera and create welcome packets prior to guest arrival
• Monitor rooms' inventory and ensure proper room allocation to maximize potential revenue
• Answer incoming phone calls, handle guest requests and room moves
• Assign rooms at least seven days in advance
• Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time
• Ensure that all group welcome materials are distributed accordingly
• Create reservations for guests who are at the desk or who call in after hours
• Assist the guest reception desk with guest check-ins
• Process third party billing requests
• Assist Concierge and Guest Services teams as needed

Qualifications

• High school or equivalent education required; Bachelor's degree preferred
• Previous customer service or luxury hotel experience required
• Requires strong English language communication skills, both verbal and written
• Must possess intermediate computer skills
• Individual must have the ability to solve problems and make rational decisions
• Knowledge of resort operations, its services, and facilities

Physical Requirements

• Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues
• Individual must be able to stand and exert well-paced mobility for up to 4 hours in length
• Length of time of these tasks may vary from day to day and task to task
• Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines

Pay

The pay scale for this position is $31.26.