Rooms Controller - Aman New York

Role

The Rooms Controller plays a vital role in ensuring operational precision, seamless communication, and exceptional guest experiences across every stage of the guest journey. This role reports to Front Office and is responsible for managing room inventory, guest requests, room readiness, Opera traces and alerts, HotSOS workflows, and departmental communication to ensure every arrival, stay, and departure is executed with precision.

Responsibilities

• Partner with Front Office leadership to manage room blocking, room assignments, room moves, stay extensions, and inventory balancing.
• Monitor and manage due-outs, late departures, stay-overs, and reservation extensions to ensure inventory accuracy.
• Communicate room status updates in real time to support a seamless arrival experience.
• Manage and coordinate guest requests received through telephone, Opera, HotSOS, email, and internal communication channels.
• Follow up on outstanding requests and service delays to ensure timely resolution.
• Maintain accurate reservation notes and guest profile information to support personalized service delivery.
• Ensure show rooms are blocked, inspected, and presented to Aman standards at all times.
• Collaborate with operational departments to ensure rooms are fully prepared prior to client visits, media tours, and VIP inspections.
• Serve as the communication bridge between all hotel departments.
• Ensure departments remain aligned regarding arrivals, departures, VIPs, room readiness, guest requests, and operational priorities.

Requirements

• Minimum 2 years of experience in luxury hospitality, Front Office, Rooms Operations, Guest Experience, or Housekeeping Coordination.
• Experience with Opera, HotSOS or similar service optimization platforms.
• Experience coordinating multiple operational departments within a luxury environment.
• Strong organizational skills with the ability to prioritize in a fast-paced environment.
• Exceptional attention to detail and follow-through.
• Strong communication and interpersonal skills.
• A naturally collaborative professional who thrives in a fast-paced luxury environment.
• Strong operational awareness and sense of urgency.
• Exceptional attention to detail and organizational skills.

Benefits

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year