Room Service Supervisor

About the role

The successful candidate will plan, organize, control, and direct the work of employees in the Room Service Department while ensuring guest satisfaction.

Essential Functions

• The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts
• Ensure quality and timeliness of all food items, as well as provide knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience
• Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control
• Attend regular operational meetings to ensure effective coordination and cooperation between departments
• Observe physical condition of facilities and equipment in the In-Room Dining area and make recommendations for corrections and improvements as needed

Non-essential Functions

• Absorb and assist with the service of food to guests
• Absorb and assist with the cleaning of operational areas

Requirements

• Education: College degree preferably specializing in hotel/restaurant management or equivalent experience is required
• Experience: One to two years previous experience in a line, supervisory or assistant manager position in Food & Beverage

Skills and Abilities

• Requires a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures
• Working knowledge is generally learned on-the-job
• Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting
• Requires ability to operate computer equipment and other food & beverage computer systems
• Requires reading, writing and oral proficiency in the English language

What We Offer

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
• Discounted rates for Marta and/or Parking

Schedule & Hours

• Eight-to-ten-hour shifts
• Scheduled days and work hours may vary based on need

Benefits

• Equal Opportunity, Affirmative Action employer