Room Service Server - Hilton - Harrisburg, PA

Essential Job Duties and Responsibilities

• SET UP ROOM SERVICE TRAYS AND TABLES IN ANTICIPATION OF INCOMING ORDERS.
• RETRIEVE CHECK FROM ORDER TAKER, SET TABLE AND PICK UP ORDER FROM THE KITCHEN OR BAR.
• CARRY TRAYS UP TO 30 LBS. OR PUSH WHEELED CARTS TO DELIVER ROOM SERVICE ORDERS TO GUESTS IN A FRIENDLY AND COURTEOUS MANNER TO ENSURE GUEST SATISFACTION.
• REMOVE TRAYS AND TABLES FROM GUEST FLOORS AND RETURNING THEM TO DESIGNATED LOCATIONS.
• PREPARE COMPLIMENTARY FRUIT BASKETS AND DELIVER TO GUEST ROOMS.

Other Duties

• ATTEND MANDATORY MEETINGS.
• SET UP ROOM SERVICE TRAYS AND TABLES.
• DELIVER ROOM SERVICE ORDERS IN A PROFESSIONAL MANNER.
• PERFORM ALL ASSIGNED SIDEWORK SUCH AS REPLENISHING CONDIMENTS AND RESTOCKING SIDESTANDS.
• ABIDE BY ALL STATE, FEDERAL AND CORPORATE LIQUOR REGULATIONS PERTAINING TO SERVING ALCOHOLIC BEverages.
• PERFORM GENERAL CLEANING TASKS TO ADHERE TO HEALTH AND SAFETY STANDARDS.
• KEEP WORK AREA CLEAN AND ORGANIZED.
• COMPLETE OTHER DUTIES AS ASSIGNED BY SUPERVISOR.

Assimilate into the Hilton Family Pride/Care Culture

• UNDERSTAND, SUPPORT AND PARTICIPATE IN ALL ELEMENTS OF PRIDE/CARE.
• DEMONSTRATE WORKING KNOWLEDGE OF THE SERVICE STANDARDS.

Physical Requirements

• FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS
• PHYSICAL ACTIVITY FREQUENCY: SITTING OCCASIONAL; WALKING CONSTANT; CLIMBING STAIRS OCCASIONAL; CROUCHING/BENDING/STOOPING FREQUENT; REACHING CONSTANT; GRASPING CONSTANT; PUSHING/PULLING FREQUENT; NEAR VISION CONSTANT; FAR VISION CONSTANT; HEARING FREQUENT; TALKING FREQUENT; SMELL FREQUENT; TASTE OCCASIONAL; LIFTING/CARRYING (# LBS): FREQUENT – UP TO 50 LBS.

Education / Experience

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.
• PREVIOUS FOOD SERVICE EXPERIENCE REQUIRED.
• FOOD SERVICE SANITATION CERTIFICATION.
• ALCOHOL SERVER PERMIT (IF REQUIRED).

Desired Software Proficiencies

• NONE

Supervisory Responsibilities

• NONE

Pay

$3.03/hour + tips

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Referral program