Banquet Server - Hilton - Harrisburg, PA

POSITION SUMMARY

SERVE, SET-UP AND CLEAN-UP FOOD PREPARATION FOR ALL BANQUET FUNCTIONS.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• READ BEO AND KNOW HOW TO COMPLETE A SET-UP.
• SET TABLES IN ASSIGNED AREA CORRECTLY AND UNIFORMLY.
• KEEP STATION NEAT AND CLEAN WHILE SERVICING GUEST PER ESTABLISHED POLICIES AND PROCEDURES.
• GREET GUESTS AND RESPOND TO REQUESTS.
• SERVE FOOD AND BEVERAGE SERVICE TO GUESTS CONSISTENTLY THROUGHOUT THE BANQUET.
• USE PROPER IN-ROOM CLEARING AND AISLE TRAY BREAK-DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
• ASSIST BANQUET CAPTAIN IN SETTING UP/BREAKING DOWN BUFFET OR OTHER SPECIAL FOOD SERVICE TABLES AND EQUIPMENT.
• GREET AND SERVE GUESTS FOLLOWING GUIDELINES SET BY THE POLICIES/PROCEDURES REGARDING THE SERVICE OF FOOD AND BEVERAGE.
• FOLLOW ALL GUEST CHECK AND MONEY-HANDLING PROCEDURES WHEN SERVING A-LA-CARTE AND BEVERAGE ORDERS.
• COMPLETE ASSIGNED SIDE WORK.

HOURS

FLEXIBLE; SCHEDULED DAYS AND TIMES MAY VARY BASED ON NEED.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES

• REQUIRES A WORKING KNOWLEDGE OF FOOD SERVICE AND HOTEL'S SERVICES, POLICIES AND OPERATIONS.
• WORKING KNOWLEDGE IS GENERALLY LEARNED ON-THE-JOB.
• Moderate vision necessary to view set-up and serving guests.
• Moderate speech communication skills to communicate with supervisor, co-workers and guests.
• Moderate literacy necessary to read and understand instructions on BEOs.
• Able to read and communicate clearly.
• No driving required.
• Desired software proficiencies: none.

SUPERVISORY RESPONSIBILITIES

None.

EDUCATION / EXPERIENCE

• High School Diploma or equivalent preferred.
• Two years hotel banquet food/beverage service experience preferred.
• Customer service experience preferred.
• RAMP certification within 30 days of hire.

PHYSICAL REQUIREMENTS

• FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS; CONSTANT – 6-8 HOURS
• PHYSICAL ACTIVITY FREQUENCY
• SITTING: RARE
• WALKING: CONSTANT
• Climbing stairs: FREQUENT
• Crouching/bending/stooping: FREQUENT
• Reaching: FREQUENT
• Grasping: CONSTANT
• Pushing/pulling: FREQUENT
• Near vision: CONSTANT
• Far vision: CONSTANT
• Hearing: CONSTANT
• Talking: CONSTANT
• Smelling: OCCASIONAL
• Tasting: RARE
• Lifting/carrying (# lbs): FREQUENT – UP TO 50 LBS.
• Pushing carts, queen marys, hotbox, portable bar: 50 - 100 LBS.
• Carrying trays, dish racks, glass racks, etc.: 20 - 40 LBS.
• Using both hands: 20 - 40 LBS.
• Bending/kneeling: Ability to bend to lower-level cabinets and lift trays.
• Mobility: Maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions: 100% of the time scheduled.
• Climbing approximately 12 steps: 20% of 8 hours.
• Work inside: 95% of 8 hours.
• MATERIAL/EQUIPMENT USED
• CHEMICALS/AGENTS USED: CLEANING AGENTS FOR SILVER, STAINLESS STEEL AND FLOOR SURFACES - 30% OF THE TIME.
• OPERATE COFFEE MACHINE, ICE MACHINE, REFRIGERATOR AND VACUUM CLEANERS.

Pay

$3.03 / hour plus gratuity

Amazing Benefits At A Glance

• Team Driven and Values Based Culture
• Medical/Dental/Vision (Full Time)
• Vacation & Holiday Pay (Full Time)
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Life insurance (Full Time)
• Referral program