Room Service Server

About the role

Set up, deliver, and retrieve food and beverage orders to/from guest rooms and hospitality suites in accordance with established guest service and sustainability standards.

Potential career path: Server → Room Service Supervisor → Room Service Manager

Responsibilities

• Set up and deliver food and beverage orders
• Conduct floor sweeps and retrieve food and beverage trays
• Set up and deliver VIP amenities
• Service hospitality suites in accordance with banquet event orders and established policies and procedures
• Abide by state, federal, and corporate liquor requirements pertaining to serving alcoholic beverages
• Complete shift side work as outlined in the hotel’s operating policies and procedures
• Respond to customer needs, issues, comments, and problems to ensure a quality experience and enhance future sales
• Report all communication to immediate shift supervisor
• Perform cash handling responsibilities in accordance with company policies and procedures
• Follow sustainability guidelines and practices related to HHM’s EarthView program
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards
• Perform other duties as requested by management

Requirements

• High school diploma or equivalent
• Previous food service experience preferred

Work environment

• Work schedule varies and may include working on holidays and weekends
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching

Values

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble – Own It