Room Service Ambassador

Job Summary

Serve meals to patient in a personalized, professional, efficient manner
Instructs patients on meal ordering system
Assists patient in placing meal orders
Assesses the patient’s capabilities to utilize the meal order system
Communicates with healthcare team to ensure the patient’s nutritional intake
Demonstrate respect, dignity, kindness and empathy in each encounter with all patients, families, visitors and other employees regardless of cultural background.

Job Description

• Demonstrate professional and courteous behavior when delivering and serving patient meals.
• Utilize the AIDET model when interacting with internal and external customers.
• Resolve patient meal issues quickly and with a positive outcome.
• Introduce and assess patients to meal ordering system, be familiar with diet types and restrictions, recognize special needs of patient and provide assistance.
• Communicate positively with assigned nursing unit personnel to facilitate: proper glucose monitoring, appropriate menu delivery, timely resolution of patient meal concerns and special situations.
• Inventory, order and replenish bulk food supplies known as floor stocks on assigned nursing unit.
• Monitor and maintain effective cash handling and accounting practices regarding patient guest tray service.
• Consistent use of proper hand hygiene, isolation procedures and hair restraints throughout the room service process.
• Model clean, neat and professional appearance.
• Comply with all local, state, federal and medical center regulatory, safety, sanitation and security standards.
• Participate in performance improvement (PI) studies, assist with data collection and support action plans.
• Perform other duties as assigned.

Education, Credentials, Licenses

• N/A

Specialized Knowledge

• Basic computer skills
• Strong verbal and written skills

Kind And Length Of Experience

• Customer service training and skills

FLSA Status

Non-Exempt