Room Attendant

Position Summary

The Room Attendant at The Holiday Inn Express is responsible for maintaining the cleanliness and appearance of guest rooms, ensuring a comfortable and welcoming experience for all hotel guests. This role involves cleaning and servicing rooms according to brand standards while providing excellent customer service.

Key Roles / Responsibilities

• Clean and sanitize guest rooms, including making beds, dusting, vacuuming, and replenishing amenities.
• Change linens and towels according to hotel guidelines.
• Clean bathrooms, including sinks, toilets, tubs, and mirrors, ensuring proper sanitation.
• Replenish guest supplies such as toiletries, coffee, and towels.
• Ensure all room furnishings and appliances are clean and in working condition.
• Report maintenance issues or missing items to the housekeeping supervisor.
• Follow hotel safety and security procedures.
• Maintain a positive and professional attitude when interacting with guests and team members.
• Assist with laundry and other housekeeping duties as needed.
• Adhere to brand standards and hotel policies to maintain quality service.

Required Education, Experience, And Qualifications

• Previous housekeeping or cleaning experience preferred but not required.
• Ability to work independently and efficiently.
• Strong attention to detail and organizational skills.
• Good communication and teamwork skills.
• Flexibility to work weekends, holidays, and varying shifts as needed.
• Must be authorized to work in the United States.

Working Conditions

• Bending, lifting, climbing, pushing, pulling, kneeling, sitting stand, walk, kneel, stoop, squat, pull, push, climb, crouch, crawl, talk, hear, and see and standing (occasionally) for long periods of time.
• Prolonged periods sitting at a desk and working on a computer.
• Environment, such as an office or outdoors.
• Exposures encountered, such as hazardous materials, loud noise, or extreme heat/cold.
• Must be available evenings, nights, weekends for staffing needs and emergencies.
• Must be able to comprehend and follow written and oral instructions.
• Must be able to complete tasks even with frequent interruptions.
• Must be able to use discretion and independent judgment as needed.
• Must be able to speak clearly on the phone and to fellow workers.
• Professional appearance is required; Attire will be designated by the area supervisor.