Room Attendant

About the role

Ascent Hospitality seeks a dedicated and accomplished individual to join their team as a Room Attendant. This position is integral to providing a memorable experience for both guests and team members.

Responsibilities

• Sorts, counts, folds, marks, or carries linens.
• Cleans multiple rooms daily including changing linens, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures.
• Replenishes supplies such as drinking glasses and writing supplies.
• Cleans corridors and stairways.
• Sweeps and scrubs bathroom floors.
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Dusts furniture, washes walls, woodwork, and windows, and empties wastebaskets and ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies, replaces light bulbs, and cleans bathroom vanity, toilet, mirrors, walls, and bathroom fan.
• Completes a quality check on the television, telephone, AC, and smoke detectors.
• Removes any items left behind from room and takes to Lost and Found following proper hotel procedures.
• Reports any maintenance-related problems to the maintenance department through the proper communication channels.
• Assumes responsibility for careful use of supplies and equipment issued for carrying out job responsibilities.
• Displays proper uniform at all times.
• Obtains a score of 90% or higher on room inspections.
• Gives a pleasant greeting and acknowledges each guest.
• Displays thorough knowledge of all in-house products and local area information to assist customers when needed.
• Displays proper organizational skills when stocking carts and maintains timeliness of cart stocking after completing rooms.
• Keeps the commercial area clean and neat.
• Responds promptly to customer needs for housekeeping supplies.
• Uses guest names at all times upon entering an occupied room.
• Maintains daily checks on vacant rooms to ensure the status is correct.
• Maintains a clean, neat, and organized supply room.
• Displays a team attitude and assists coworkers when needed.

Qualifications

• Professional and energetic demeanor.
• High school education or equivalent preferred.
• Four to six months of housekeeping experience or training preferred, but not required.

Skills and Abilities

• Ability to understand, read, write, and speak basic English.
• Excellent customer service skills.
• Ability to comply with standardized situations with only occasional or no variables.
• Ability to work flexible shifts.
• Capable of operating in mentally and physically stressful situations.

Physical Demands

• Regularly stands, uses hands to finger, handle, or feel objects, tools, or controls, reaches with hands and arms, stoops, kneels, crouches, or crawls.
• Frequently lifts and/or moves up to 25 pounds, occasionally lifts and/or moves up to 50 pounds.
• Able to operate in mentally and physically stressful situations.