Rolex Service Coordinator

About the role

The Rolex Service Coordinator (RSC) maintains the coordinated flow and inventory of service material, parts, equipment, and tools within the 840 After Sales Service Center. The RSC also provides support to the in-store watchmakers in accordance with production requirements and shipping schedules. In this position, the RSC reviews the approved service estimates and confers with the Service Manager(s) to determine material and parts required for jobs, as well as ordering and maintaining stock levels on high volume parts based on production volumes. This position would also coordinate and track the exchange of parts with the manufacturer.

Responsibilities

• Maintain Rolex spare parts inventory levels.
• Weekly parts ordering for jobs and stock.
• Tracking spare parts back order and communication to stores/customers about parts delays.
• Pull parts for all Rolex jobs.
• Maintain link inventory for stores and quarterly inventory.
• Tracking Rolex components out for exchange and refinishing.
• Rolex job tracking—both in-house and factory repairs.
• Send Rolex estimates for both in-house and factory repairs.
• Send Rolex job status and service confirmations.
• Rolex invoice reconciliation for services, spare parts, and tooling.
• Completing monthly Rolex Service Data Report and production reports for 840.
• Create service invoices for all Rolex services processed through 840.
• Communicate with stores on updates and changes for Rolex.
• Forwarding jobs to Rolex (vintage and models not within our service level).