Rolex Business Manager

Job Summary

The Rolex Boutique Business Manager leads the daily operations, sales performance, client experience, and associate development within the Rolex Boutique, serving as the boutique’s business leader with responsibility for driving results, managing client relationships and timepiece allocations, maintaining operational excellence, and ensuring every interaction reflects the prestige of the Rolex brand and the service standards of Reis-Nichols Jewelers.

About the Role

This role maintains the presentation and organization of the showroom, ensures accuracy in point-of-sale transactions, and upholds all Rolex and company policies and standards. They are responsible for sales training, onboarding, and ongoing coaching of team members, while supporting performance development and addressing team concerns when needed.

Essential Functions

• Boutique Leadership & Sales Performance - Lead the daily business operations of the Rolex Boutique by driving sales performance, monitoring key business metrics, coaching associates, managing client activity and appointments, identifying growth opportunities, and ensuring consistent execution of boutique priorities and service standards.
• Client Relationships & Timepiece Allocation - Oversee priority client relationships and Rolex timepiece allocations by maintaining awareness of client history, wish lists, and purchasing activity; ensuring allocation decisions align with brand and company guidelines; supporting timely client communication; and promoting fairness, consistency, and long-term relationship development.
• Team Leadership & Development - Lead, coach, and develop boutique associates by setting clear expectations, providing real-time feedback and monthly one-on-one coaching, strengthening clienteling and CRM practices, promoting accountability, and fostering a polished, collaborative, and high-performing team culture.
• Sales Floor & Client Experience - Serve as the primary leader on the sales floor by directing daily coverage and appointment flow, supporting associates during complex client interactions, ensuring luxury service standards are consistently delivered, and creating a welcoming, professional, and elevated boutique environment.
• Operations & Brand Standards - Maintain operational excellence by ensuring boutique presentation, merchandising, cleanliness, security, inventory controls, documentation, and Rolex brand standards are consistently upheld while partnering with store leadership to support staffing, scheduling, and business needs.
• Reporting & Communication - Track, analyze, and communicate key performance indicators including sales results, appointments, client outreach, conversion rates, allocation activity, and business trends while providing leadership with actionable insights and ensuring the team remains aligned on priorities and expectations.
• Events & Client Development - Support Rolex events, private appointments, and client engagement initiatives by identifying opportunities to strengthen relationships, grow the boutique’s client base, ensure effective follow-up, and represent Rolex and Reis-Nichols with professionalism, discretion, and exceptional service.

Job Requirements

• High School Diploma or equivalent is required.
• Bachelor’s Degree in related fields such as Business, Management, or Sales is preferred.
• Must have 5-10 years in luxury jewelry retail leadership, preferably in watches, jewelry or premium brands.
• Demonstrated ability to drive sales performance, develop teams, build lasting client relationships, manage clienteling activities, and uphold the highest standards of luxury service.