Robson Ranch True TX BBQ - Order Taker/Runner - Full time

About the Role

As an Order Taker/Runner, you'll play a key role in the overall H-E-B Restaurant guest experience by providing positive and memorable service while taking guest orders, preparing drinks, delivering food, and maintaining cleanliness of the dining area and patio.

Responsibilities

• Builds strong relationships with customers in varying situations.
• Takes orders from customers; assists with menu and beverage selections, including alcoholic beverages.
• Provides detailed information on menu items, specials, beer, and wine.
• Serves food, drink, and products to guests.
• Processes cash, check, debit, and credit transactions accurately and quickly.
• Uses suggestive selling techniques and merchandises effectively to meet guest needs and build department sales.
• Interacts positively with customers in person, on the phone, or through technology.
• Assists with catering orders as needed.
• Addresses complaints and resolves problems in a way that builds relationships.
• Models teamwork to ensure a great guest experience.
• Prepares, packages, and merchandises product.
• Assists in technical areas as needed.
• Ensures compliance with TABC regulations and department/Store standard operating procedures.
• Buses and cleans tables; performs deep clean of dining, ordering, and bar areas as needed.
• Maintains beverage station and bar areas.
• Maintains sanitation in food and beverage prep areas and display cases.
• Properly handles, operates, and maintains equipment.
• Performs other duties as assigned.

Requirements

• 18+ years of age.
• 1+ years of experience in customer service.
• Experience in restaurant Point of Sale (POS) systems (preferred).
• Working understanding of nutrition values and ingredients.
• Advanced communication, interpersonal, and customer service skills.
• Organization and planning skills.
• Computer, reading, and writing skills.
• Ability to handle guest feedback and resolve problems effectively.
• Ability to maintain a positive attitude while balancing multiple priorities.
• Completion of Alcohol Seller Training and Cash Handling training upon hire.

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment.
• Work extended hours and/or rotating schedules.
• Constantly reach at waist, grasp.
• Frequently be exposed to fumes or airborne particles, and toxic or caustic materials.
• Frequently stand and walk.
• Frequently be exposed to wet and cold conditions.
• Occasionally reach at overhead, shoulder, knee, or floor; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder circumduction.
• Occasionally be exposed to heat, ambient temperatures, and loud noise.
• Demonstrate the ability to lift 50 lbs and manage in excess of 50 lbs (with assistance or breaking down items as needed).

Measurements noted are generally defined as: Constantly (5.5+ hours per 8-hour day), Frequently (2.5 - 5.5 hours per 8-hour day), Occasionally (0 - 2.5 hours per 8-hour day).