Robson Ranch True TX BBQ - Order Taker/Runner - Part time

Responsibilities

• Takes orders from customers; assists with menu / beverage selections, including alcoholic beverages
• Serves food, drink, and products to guests
• Processes cash, check, debit, and credit transactions accurately and quickly
• Uses suggestive selling techniques / merchandises effectively to meet guest needs and build department sales
• Interacts positively with customers in person, on the phone, or through technology
• Assists with catering orders as needed
• Addresses complaints; resolves problems in a way that builds relationships
• Models teamwork to ensure a great guest experience
• Prepares, packages, merchandises product
• Affords assistance in technical areas as needed

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in customer service
• Experience in restaurant Point of Sale (POS) systems (preferred)
• Knowledge/Skills/Abilities: Working understanding of nutrition values and ingredients, advanced communication, interpersonal, and customer service skills, organization and planning skills, computer skills, reading / writing skills, ability to handle guest feedback and resolve problems effectively, ability to maintain a smile, even when balancing multiple priorities
• Licenses/Certifications: Completion of Alcohol Seller Training / Cash Handling training - upon hire
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment, work extended hours and / or rotating schedules, safely maneuver around moving mechanical parts, constantly reach at waist, grasp, frequently be exposed to fumes or airborne particles, toxic or caustic materials, frequently stand, walk, frequently be exposed to wet and cold conditions, occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements, shoulder circumduction, occasionally be exposed to heat, ambient temperatures, and loud noise, demonstrate the ability to lift 50 lbs, and manage in excess of 50 lbs. While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day