Robson Ranch Service - Service Admin / Lead - Full time

Responsibilities

• Store Lead Operations:
  • May serve as backup to department manager
  • Helps prepare work schedules
  • Provides work direction and training to other Partners
  • Directly supervises employees in the department
  • Performs all duties of Service Lead
  • Performs WGO walk to set up department in absence of Department Manager
  • Observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
• Administration:
  • Handles confidential or sensitive information
  • Proactively seeks out opportunities to support / serve department Managers and Partners
  • Maintains department communications / bulletin boards
  • Coordinates department coverage, including Checkers, Business Center, and Bookkeeping
  • Maintains department supply inventory
  • Supports / prepares Department Manager with documentation forms, scheduling, process deadlines
• Mentoring / Training:
  • Directs, trains Partners on policies / procedures
  • Mentors Partners on customer service, and H-E-B culture and career opportunities
  • Supports department training program, which includes training exceptions / queries tracking, scheduling, policy and procedure change training, onboarding, and training-related communications
  • Communicates Partner needs to Store Admin; may provide support related to Partner perks, benefits, open enrollment, etc.

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in retail / customer service experience and / or in clerical role (preferred)
• Knowledge/Skills/Abilities:
  • Working knowledge of H-E-B guidelines, procedures, and Benefits
  • Advanced customer service skills
  • Strong planning, organization, and time-management skills
  • Strong verbal / written communication and interpersonal skills
  • Conflict resolution and influencing skills
  • Decision-making skills
  • PC skills, including use of MS Office applications and H-E-B systems
  • Ability to handle confidential or sensitive information
  • Ability to coach
  • Ability to build relationships
  • Ability to communicate with / speak effectively to customers and Partners at all levels
  • Ability to manage multiple priorities and shift focus between tasks; adaptability
• Education: HS Diploma or GED or equivalent (associate's degree a plus)
• Licenses/Certifications: Completion of required company training
• Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment while performing detailed and precise tasks Sit or stand for extended periods Work rotating shifts