Lead Steward - Full Time

About the Organization

Connect to the heart of the West and embrace the captivating optimism of the Sonoran Desert at Grand Hyatt Scottsdale Resort. The richly appointed property and sophisticated architectural designs inspired by Frank Lloyd Wright reflect the romance of the American Southwest. Our magnificently designed property and artistic architectural features amplify dramatic mountain views, inspire connections to water, and reveal enticing botanical interactions.

Captivating amenities and six elevated dining experiences, led by celebrity chef Richard Blais, echo the region's variety and rich heritage—beckoning travelers to deeply connect with the illuminating essence of our surroundings. At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues have been at the heart of our business and helped Hyatt become one of the world's best and fastest-growing hospitality brands.

About the Role

Starting rate: $21.50 per hour. Under direct supervision of the Executive Steward, the Lead Steward will oversee the kitchen stewarding operations and staff on assigned shift.

Responsibilities

• Oversee dish room operations, basic night cleaning, receiving, and storing orders.
• Work to continually improve guest and team member satisfaction.
• Ensure cleanliness and sanitation in all food production service areas.
• Maintain sufficient equipment for all food and beverage outlets to perform adequately.
• Guide and develop stewarding staff; ensure sanitation and health standards are achieved.
• Oversee all stewarding and kitchen maintenance operations on assigned shift and in assigned outlet.
• Direct stewarding functions to promote overall cleanliness, sanitation, and compliance with health regulations.
• Set up workstations, clean and store dishes, fill dish machines, ensure correct chemical levels, organize coolers and freezers, and transport food product and equipment.
• Train stewards on current safety and sanitation issues to ensure compliance with health and safety regulations.
• Inform management of hazardous situations, emergencies, or threats to security.
• Ensure equipment is prepared and operational for the following shift’s work.
• Communicate needs to supervisor to maintain par stocks of materials and equipment (china, silverware, glassware).
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Provide guidance and direction to stewarding team on assigned shift.
• Communicate information to executive teams, managers, supervisors, and team members.
• Work to meet or exceed performance, budget, and team goals provided by the Executive Steward.
• Understand stewarding team members’ positions to perform duties in their absence or determine appropriate replacements.
• Ensure compliance with all food handling and sanitation standards.
• Follow proper handling and temperature standards of all food products.
• Ensure employees maintain required food handling and sanitation certifications.
• Lead steward team members in the maintenance of kitchen equipment, sanitation, organization, and cleaning.
• Analyze information and evaluate results to choose the best solution and solve problems.
• May assist with other duties such as food dish-up, completing set-up sheets, etc.

Requirements

• A true desire to satisfy the needs of others.
• Ability to work in a fast-paced environment.
• Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.
• Must be able to stand for long periods and lift approximately 30 lbs on a regular basis.
• Previous lead experience preferred but not required.
• Valid food handlers license preferred.

Benefits

• Opportunities to work around the world with Hyatt Hotels and Resorts.
• Discounted and complimentary hotel room nights.
• Free employee meals in our employee dining hall.
• Free covered parking.
• Medical, dental, and vision insurance (for full-time colleagues).
• Retirement savings plan.
• Excellent training and professional development.
• Tuition/wellness reimbursement, up to $1,000 a year.
• Employee Stock Purchase plan.
• Discounts at various retailers (Apple, AT&T, Verizon, Headspace, and many more).

Pay

Starting rate: $21.50 per hour.