Robson Ranch Grocery - Stock Controller - Full time

Responsibilities

• Management / Training: Carries the leadership baton in absence of the Department Manager; works nights or opposite shift of Manager Leads the overnight stocking team to include delegating and directing work, motivating Partners; holds team accountable for meeting expectations; manages conflict or escalates to appropriate Leader Communicates the "state of the team" (performance, operations, morale, department needs, inventory) to Department Manager and Leader; may provide formal input on Partner performance Coaches / develops Partners; assists with new hire onboarding and training Gives input on writing schedules; reports out on overnight time and attendance Leads the team to deliver key results (e.g., A+ Standards, labor, OT, hospitality)
• Uses technology and data to manage inventory and in-stocks
• Complies with departmental SOPs and store operating procedures; ensures other Partners comply
• Ensures compliance with inventory management SOPs and processes (e.g., MSI / MSR/ scan full case backstock) Leads to / trains on 100% in-stocks, rotation, and fully-filled displays Communicates with DSD vendors Loads, unloads, and moves heavy, bulky products
• Will perform Night Stocker duties

Customer Service

• Provides excellent customer service; models / coaches on superior customer service and hospitality Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems Merchandises products effectively

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 3+ months of experience in stocking or customer service Experience leading an overnight team, or large teams in other areas of the business (preferred)
• Knowledge/Skills/Abilities: Understanding of technology Strong communication, interpersonal, and customer service skills Ability to communicate with team, including verbal and written communication skills Ability to work overnight schedules Ability to operate pallet jack / baler Ability to work well with others Ability to manage multiple priorities and shift focus between tasks Ability to anticipate change and plan for execution accordingly Ability to remain adaptable and help others through change Motivation to grow and learn with the company High energy level and stamina; ability to work in a fast-paced environment Someone who enjoys working overnight shifts, and thrives working with others Adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well
• Education: Licenses/Certifications: Completion of forklift / power jack training
• Physical Demands & Working Conditions: Work in a fast-paced environment Perform the following, based on your department: Grocery: Constantly reach at waist, graspFrequently stand, walk, bendOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to cold, loud noise, ambient temperatures, and wet conditionsDemonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs Drugstore:Constantly reach at waist, graspFrequently stand, walkOccasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movementsOccasionally be exposed to loud noise, ambient temperatures, and wet conditionsDemonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.