Robson Ranch Grocery - Stock Controller - Full time

Responsibilities

Manages and trains the overnight stocking team, including delegating and directing work, motivating Partners, and holding the team accountable for meeting expectations.

Communicates the "state of the team" to the Department Manager and Leader, providing formal input on Partner performance.

Coaches and develops Partners; assists with new hire onboarding and training; gives input on writing schedules; reports out on overnight time and attendance.

Leads the team to deliver key results, such as A+ Standards, labor, overtime, and hospitality.

Uses technology and data to manage inventory and in-stocks, ensuring compliance with departmental SOPs and store operating procedures.

Communicates with DSD vendors; loads, unloads, and moves heavy, bulky products.

Provides excellent customer service; models and coaches on superior customer service and hospitality.

Answers customer questions regarding products; assists them with selections; addresses complaints; resolves problems.

Merges products effectively.

Qualifications & Key Requirements

Age Requirement: 18+

Work Experience: 3+ months of experience in stocking or customer service.

Experience: Leading an overnight team, or large teams in other areas of the business (preferred).

Knowledge/Skills/Abilities: Understanding of technology, strong communication, interpersonal, and customer service skills, ability to communicate with team, including verbal and written communication skills, ability to work overnight schedules, ability to operate pallet jack / baler, ability to work well with others, ability to manage multiple priorities and shift focus between tasks, ability to plan, prioritize, and delegate as work changes, ability to anticipate change and plan for execution accordingly, motivation to grow and learn with the company, high energy level and stamina; ability to work in a fast-paced environment, someone who enjoys working overnight shifts, and thrives working with others, adaptable mindset; willingness to remain flexible to the unexpected, but okay with structure and consistency as well.

Education

Licenses/Certifications: Completion of forklift / power jack training.

Physical Demands & Working Conditions

Work in a fast-paced environment.

Constantly reach at waist, grasp; frequently stand, walk; occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push / pull with arms, pinch, perform fine motor movements; occasionally be exposed to cold, loud noise, ambient temperatures, and wet conditions.

Demonstrate the ability to lift 50 lbs, and manage in excess of 100 lbs (Grocery); demonstrate the ability to lift 66 lbs, and manage in excess of 50 lbs (Drugstore).