Robson Ranch eStores - Lead - Curbside - Full time

Responsibilities

• Serve as backup to the Manager in their absence
• Select product to fill eCommerce online orders and package them in accordance with SOPs
• Ensure all eCommerce merchandise areas are clean and free of debris
• Provide superior customer service
• Packages / transports / loads groceries and merchandise from the Store to the Customer’s vehicle
• Ensures Customer orders are ready on time and meet their expectations
• Addresses Customer concerns; contacts Customers needing additional support
• Sanitation / Stocking / Food Safety
• Gathers baskets and picks up trash inside and outside eStore
• Maintains / stocks bag areas
• Organizes / cleans / and prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads / unloads / moves heavy, bulky products to support eCommerce order selection
• Maintains standards for safety and sanitation
• Ensures Cold Chain standards are being upkept
• Complies with all federal, state, and company regulations and standards for product freshness, food safety, and sanitation

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of related experience
• Knowledge/Skills/Abilities: Expert customer service skills, Strong communication & listening skills, Ability to read and interpret documents, Write routine reports and correspondence, Speak effectively before groups, Apply common sense understanding to carry out instructions, Prioritize and handle cross-functional tasks, Work a flexible schedule, Use material-handling equipment and maintain license
• Education: Education from a college or technical school, or high school diploma (or GED)