Robotics Application and Training Manager

About the role

Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.

As a Robotics Application & Training Manager, you have ownership of the execution of the strategy for our customer technical support throughout North America. Your skills and experience in Industrial Robotics or Automation allow you to maintain a high level of technical expertise within your team and to nurture a culture of excellence. Thanks to your leadership, you will lead all our training and application support operations and ensure that our customers and their teams can conceptualize, deploy, operate and optimize their applications with Stäubli robots while benefiting from their full performance. As a key member of our organization, both a leader and a team player, you will make a decisive contribution to the achievement of our objectives in terms of customer satisfaction and revenue growth. Reports to: Robotics Head of Services North America.

Responsibilities

• Lead & Develop Training Excellence: Manage and develop a high-performing training team; Design and deliver training programs (operation, programming, troubleshooting, safety); Develop digital training materials, manuals, and LMS content; Evaluate trainees and manage certification processes; Conduct skills gap analysis and continuous learning strategies
• Drive After-Sales Application Support: Act as escalation point for complex application issues; Oversee hotline support and remote diagnostics; Coordinate with field service teams for issue resolution; Reduce downtime and ensure fast resolution
• Ensure Application Excellence in the Field: Support robot integration, setup, and optimization; Develop custom programming and application solutions; Perform on-site troubleshooting and performance improvements; Validate training effectiveness through real-world deployment
• Build Technical Knowledge & Continuous Improvement: Maintain technical knowledge base and best practices; Analyze recurring issues and provide R&D feedback; Drive continuous improvement of training and application processes; Stay updated with robotics and automation trends
• Collaborate & Drive Business Impact: Work cross-functionally with service, sales, and engineering; Support service growth through training and application excellence; Monitor KPIs (customer satisfaction, resolution time, training impact); Contribute to service strategy and revenue development