Robotic Clinical Specialist - Edinburg/Brownsville, TX

Field-based role in Edinburg/Brownsville, TX, requiring frequent travel throughout the territory. Candidates must reside within 50 miles of the assigned territory and be able to travel regularly to customer sites. A valid driver's license is required. This is a fully remote role with required travel throughout the country >75%.

About the Role

The Surgical Robotics Utilization Team manages all aspects of system installation, start-up, customer training, account analysis, and works to drive and optimize the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account-specific period to ensure successful integration into the hospital's service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations.

Responsibilities

As a Robotic Clinical Specialist you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a shift from another platform to our HUGO™ RAS-system. The main activities of a start-up specialist include:

• Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system.
• Conduct regular program review meetings to remain on-track.
• Develop a surgeon training plan, coordinate attendance at Medtronic's off-site training and arrange for proctored cases post-training as needed.
• Develop a training plan to support staff to include attendance at a Medtronic off-site training class and support staff through their learning curve.
• Support the technology adoption by attending to cases during a surgeon and staff member's learning sessions.
• Utilize change management techniques to engage clinical stakeholders and attain buy-in.
• Coach hospitals' staff to promote skill transfer and achieve self-sufficiency in operational excellence.
• Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system.
• Track milestones to demonstrate the value delivered for the pilot site.

Required Qualifications

• Bachelor's Degree with 2 years of clinical, sales or related experience OR Advanced Degree with 0 years of related experience.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. 214.2(h)(4)(iii)(A) is required.

Preferred Qualifications

• Knowledge and experience of operating rooms and surgery procedures.
• Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results in delivery.
• Understanding the impact of quality and regulatory requirements.
• Strong and demonstrable project management skills.
• Ability to integrate a customer team and coach it to continuously improve its performance.
• Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people.
• Strong analytical, excellent interpersonal and research skills.
• Familiarity with hospital workflows and the ability to navigate complex healthcare environments.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Proven track record of successfully managing multiple projects simultaneously.

Pay

Salary ranges for U.S. (excl. PR) locations (USD): $128,000.00 - $128,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program). The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums). Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Some of the above benefits may not apply to workers in Puerto Rico.

Physical Job Requirements

While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.

U.S. Work Authorization & Sponsorship

U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.