Robotic Associate Field Service Engineer

About the role

The Robotic Associate Field Service Engineer provides onsite repair, troubleshooting, programming, and maintenance for FANUC robots and systems, scheduled, on an emergency basis, with the ability to travel on short notice and have the flexibility to work extended hours, including nights, weekends, and holidays, while adhering to company and customer requirements.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete customer calls to understand the required parts and software needed for the visit
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Participate in the rotation of the Hot Pager for after-hours service support
• Cookpinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
• Travel to customer sites with some overnight travel ranging from 2-3 nights per month
• Flexibility and willingness to travel extensively to customer locations (~80%)

Requirements

• High School Diploma or GED or Associate’s Degree or equivalent technical education; or equivalent relevant experience
• Experience or education in a related environment with robotics integration, installation, or service repairs
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Familiar with standard machining practices, tooling, fixtures, and gauges
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Must possess or be able to obtain a valid driver’s license, have a reliable personal vehicle for business use, be legally authorized to rent a vehicle in the United States, and be able to travel throughout the assigned service area as required
• Able to work independently in customer environments with minimal supervision
• Able to safely lift and handle materials weighing up to 50 pounds

Qualifications

• Bachelor’s Degree in related field
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly
• Previous experience with FANUC robots, controllers, and equipment
• Knowledge of older platforms or FANUC CNC controls is a plus
• Able to work safely and effectively within OSHA Laws

Skills

• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly
• Previous experience with FANUC robots, controllers, and equipment
• Knowledge of older platforms or FANUC CNC controls is a plus
• Able to work safely and effectively within OSHA Laws

Benefits

We offer market competitive pay and benefits programs, as well as opportunities for advancement, knowledge and skill development, and recognition of individual achievements. In addition, we offer the following benefits to our employees:

• Medical insurance
• Dental & Vision Insurance
• 401(k) Retirement Program
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Disability Insurance
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program