Robotics Field Service Engineer

Job Summary

The Field Service Engineer maintains ScriptPro’s computer-based technology and automation equipment at customer sites, nationally and worldwide. This is a road warrior, heavy travel position. You get to keep all airline/rental car travel points.

Reporting Relationship

Supervisor, Field Service

Shift

Generally, a rotating 9 days on, 5 days off schedule. Overtime is typical and paid.

Scope of the Role

• Troubleshoot, diagnose, and repair equipment onsite at pharmacies and remotely by phone
• Administer training and support to pharmacy staff when needed
• Diagnose customer workflow issues and optimize ScriptPro system performance

Required Qualifications

• Bachelor's degree in Electronics or Computer Science, or equivalent work experience is preferred
• Experience with computer systems repair and a strong mechanical aptitude
• Must be 21 years old or older
• General knowledge of IT, Windows NT/XP/7/8/10
• Must be able to lift 70+ lbs. daily, including when traveling by auto or air
• Available to work as needed and assigned
• Maturity and integrity are a must
• Strong organizational and customer service skills

Compensation and Benefits

The starting compensation rate for this role has been established at $24.00 hourly or $50K annually, plus generous overtime and a bonus opportunity. The final agreed-upon compensation is based on a number of factors, including but not limited to individual education, qualifications, skills, prior work experience, competencies, and geographic work location.

Employment Conditions

• It is ScriptPro's policy to run a comprehensive background check post job offer and you must be able to obtain Department of Defense security clearance after date of hire.
• Completion of annual cybersecurity and privacy awareness training is required.
• This position includes responsibilities for ensuring compliance with cybersecurity and privacy policies to support the safeguarding sensitive data, including personally identifiable information (PII) and Protected Health Information (PHI).

Working Conditions

• This position encompasses both office and workshop environments.
• Requires routine use of standard equipment and extended computer use.
• Employees may work near and around various conditions such as dust, odors, oil, fumes, and noise.
• May be exposed to moving mechanical parts and tools, electrical components, and all-weather conditions.
• This position is very active and regularly required to stand, walk, sit, squat, stoop, bend, reach, and use hands and fingers.
• Ability to learn and solve practical problems and interpret a variety of instructions are required.