Associate Robotic Field Service Engineer

The Associate Field Service Engineer will provide FANUC America Corporation customers with onsite repair, troubleshooting, programming, or maintenance services for FANUC robots and related system equipment on an emergency or unscheduled basis. The position involves long hours, nights, weekends, and holidays, and requires compliance with FAC and customer schedules, work rules, and conduct standards.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
• Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
• Document robot and related equipment performance, failure modes, and reporting results for the purpose of troubleshooting, repairing, and restarting the system
• Complete daily reports to the Service Supervisor/Manager & Dispatch to update status and availability
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
• Maintain a service tool kit and documentation to facilitate rapid customer response
• Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis
• Travel to customer sites as required (~80%)

Requirements

• High School Diploma or GED with experience in robot repair
• Experience or education in a related environment with robotics integration, installation, or service repairs
• Experience or education with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
• Familiarity with standard machining practices, tooling, fixtures, and gauges
• Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
• Valid driver’s license
• Able to drive throughout the organization’s service area for business as required
• Able to legally rent and operate a vehicle in the United States and Canada for business travel purposes

Preferred Qualifications

• Associate’s or Bachelor's degree or equivalent technical education
• Customer-focused with strong communication and presentation skills
• Ability to analyze customer issues and find resolutions quickly
• Previous experience with FANUC robots, controllers, and equipment
• Knowledge of older platforms or FANUC CNC controls
• Able to work safely and effectively within OSHA Laws

At FANUC America, we value our people and strive to build a workplace dedicated to integrity and excellence. Our pay range for this position is $51,917 - $83,283 per year. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays. For more information about our benefits, please refer to the hyperlink provided. A compensation package offered to a successful applicant will ultimately be determined by consideration of a variety of factors, including, but not limited to, an applicant’s geographic location, educational attainment, and level of experience. FANUC America is an equal opportunity employer, including disabled and veterans.