Robotic Field Service Engineer

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays.

About the Role

• Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

Responsibilities

• Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline.
• Diagnose, repair, and maintain robot mechanical units and controllers and electrical control devices.
• Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system.
• Complete customer calls to understand the required parts and software needed for the visit.
• Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing.
• Maintain a service tool kit and documentation to facilitate rapid customer response.
• Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met.
• Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis.

Requirements

• Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered.
• Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs.
• Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair.
• Familiar with standard machining practices, tooling, fixtures, and gauges.
• Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice.
• Must have, or be able to obtain, a valid driver’s license and be able to drive throughout the organization’s service area for business purposes.
• Must be able to legally rent and operate a vehicle in the United States and Canada for business travel purposes.

Qualifications

• Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands-on experience will be considered.
• Two or more years of experience working in a related environment with robotics integration, installation, or service repairs.
• Knowledge or experience with legacy platforms or FANUC CNC controls is preferred and considered a strong asset.
• Demonstrated ability to quickly analyze complex customer issues, apply sound judgment, and implement effective, timely resolutions in high-pressure situations.
• Customer-focused professional with strong verbal, written, and presentation skills, capable of communicating technical information clearly to both technical and non-technical audiences.
• Ability to read and interpret PLC ladder logic is a plus.
• Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus.

Benefits

• Medical, Dental & Vision Insurance
• 401(k) Retirement Program
• Paid Vacation
• Life Insurance
• Short-Term & Long-Term Disability Plans
• Tuition Reimbursement
• Disability Insurance
• Wellness Program
• Flexible Spending Accounts
• Employee Assistance Program
• Flexible Benefit Dollars
• Generous Holiday & Vacation Program

Pay and Schedule

The pay range for this position is $64,740 - $104,924 per year. The pay range listed is based on both salary and other compensation, including bonuses and profit sharing, that an employee may be paid during their employment with FANUC America. Benefits include medical insurance, 401k savings, paid vacation, vision insurance, dental insurance, tuition reimbursements, disability insurance, life insurance, and paid holidays.