Robot Service & Support Engineer

Key Responsibilities

• Participate in intensive training programs covering robot kinematics, electrical control systems, and proprietary software.
• Work toward becoming a subject matter expert in the mechanical assembly and disassembly of our robotic systems.
• Provide initial responses to customer inquiries via phone and email.
• Assist in diagnosing basic mechanical and software issues, escalating complex cases to Tier 2/3 support as needed.
• Perform on-site and in-house repairs, including replacing motors, sensors, cabling, and structural components.
• Conduct preventative maintenance checks to ensure hardware longevity.
• Utilize schematics, test equipment, and diagnostic log files to identify root causes for performance issues and system failures.
• Aid in the creation of "lessons learned" reports and internal service notes.
• Update FAQ articles based on common entry-level troubleshooting queries.
• Shadow senior engineers during site visits and collaborative meetings with Manufacturing and R&D to understand the product lifecycle and common field challenges.
• Maintain the local service kit and tools, ensuring all diagnostic equipment is calibrated and spare parts are organized for rapid deployment.

Requirements

• 3+ years of hands-on experience in technical or robotics-related service and support roles.
• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Computer Science, Robotics, or a related technical field.
• Familiarity with basic electrical circuits, hand tools, electromechanical troubleshooting, log analysis, and at least one programming language (e.g., Python, C++, or PLC logic).
• A "tinkerer" mindset with a strong desire to take things apart and understand how they work.
• Ability to explain technical concepts clearly to non-technical users.
• Willingness to travel to customer sites, locally and throughout the U.S., for hands-on service, training, systems installation and commissioning.

Experience & Attributes

• Technical Aptitude: Familiarity with basic electrical circuits, hand tools, electromechanical troubleshooting, log analysis, and at least one programming language (e.g., Python, C++, or PLC logic).
• Problem-Solving: A "tinkerer" mindset with a strong desire to take things apart and understand how they work.
• Communication: Ability to explain technical concepts clearly to non-technical users.
• Travel: Willingness to travel to customer sites, locally and throughout the U.S., for hands-on service, training, systems installation and commissioning.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health, dental, vision insurance, and 401k.
• Generous paid time off and paid holidays.
• Opportunities for professional development and continuous learning in cutting-edge robotics technology.

About the Role

We are actively recruiting engineering professionals with a solid foundational background in advanced automation to scale our operations and support the deployment of our cutting-edge robotic systems. You will serve as a technical contact for customers, performing deployment, operation, and physical repairs of our robotic systems. This role is a unique blend of digital troubleshooting and hands-on electromechanical service and repair. Our team works closely with R&D and customers to ensure robots operate reliably in real-world environments.