Robotic Support Engineer

This is an engineering role, not an IT support role.

About the Role

A Support Engineer finds solutions (mechanical/electrical engineering) to problems with products and helps customers work through technical difficulties. The Support Engineer responds to customer needs 24/7/365.

Responsibilities

• Monitor incoming customer issues 24/7/365 (on-call rotation shared by the team).
• Form plans to fix incoming customer issues.
• Escalate customer issues to other business areas for resolution and assistance.
• Design short- and long-term resolutions for products.
• Assist with design reviews and provide insight on reliability, maintenance, and repair.
• Interact with other customer service teams in other business units.
• Compile data for process and product improvements.
• Write reports that provide data to assist product improvements.
• Document status and plans for large field projects to retrofit product offerings, such as conveyors.
• Assist in new product development design.
• Lead meetings with internal and external customers to resolve issues.

Requirements

• BS in Mechanical, Electrical, or Mechatronics Engineering.
• CAD competence.
• Previous experience with Robotics (Fanuc preferred).
• Ability to use software troubleshooting applications.
• Familiarity with PLCs/ladder logic.
• Above-average communication skills, both written and verbal.
• Mechanical engineering skills to design short- and long-term product improvements.
• Ability to work with engineering teams and help them understand design for installation and repair reliability.
• Proficiency in MS Office suite.

Travel Requirements

10% overnight travel (travel expenses paid by Bastian Solutions).

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology.

Benefits

• Health, Dental, and Vision Insurance.
• 401(k) Retirement Plan with a company match.
• Vacation/Holiday Pay.
• Tuition Reimbursement.
• Flexible Work Schedules.
• Volunteer Work.
• Professional Associations, Conferences, and Subscriptions.
• Company Meetings & Events.