Robotics Support Engineer

Job Functions

• Monitor incoming customer issues 24/7/365.
• On call would be shared by the team on rotation basis.
• Form plans to fix incoming customer issues.
• Escalate customer issues to other business areas for resolution and assistance.
• Design short- and long-term resolutions for products.
• Aid with design reviews.
• Interact with other customer service teams in other business units.
• Compile data for process and product improvements.
• Write reports that provide data to assist product improvements.
• Document status and plans for large field project to retrofit product offerings, such as conveyor.
• Aid in new product development design.
• Lead meetings with internal and external customers to resolve issues.

Preferred Skills And Required Qualifications

• BS in Mechanical, Electrical or Mechatronics Engineering
• CAD competent (preference with SolidWorks)
• Previous experience with Robotics (Fanuc preferred)
• Ability to use software troubleshooting applications
• Familiar PLC's / ladder logic (preference is Allen Bradley)
• Above average communications skills both written and verbal
• Mechanical engineering skill to design short- and long-term product improvements
• Ability to work with engineering teams and professionally help them understand design for installation and repair reliability
• Proficient at MS Office suite
• Ability to work "on-call" rotation

About Bastian Solutions

Bastian Solutions, a Toyota Advanced Logistics company, is an independent material handling and robotics system integrator providing automated solutions for distribution, manufacturing, and order fulfillment centers around the world. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology. We take great pride in providing exceptional service and flexibility to our customers. In addition to exciting work at a growing company, we offer the following benefits:

• Health, Dental, and Vision Insurance
• 401(k) Retirement Plan with a company match
• Vacation/Holiday Pay
• Tuition Reimbursement
• Flexible Work Schedules
• Volunteer Work
• Professional Associations, Conferences and Subscriptions
• Company Meetings & Events

To learn more about us, click the following link - https://www.youtube.com/watch?v=_wJsktTkF50