Robotics Support Engineer

About The Opportunity

At Wonder's Robotics Team (Spyce), we're at the forefront of restaurant automation. Our robotic meal assembly system — the Infinite Kitchen — operates daily at restaurant locations across the country, and we're just getting started. As we scale, we're looking for a Robotics Support Engineer to be the first line of defense for our growing fleet of Infinite Kitchens.

Schedule

This role follows a rotating A/B weekly schedule to offer the most coverage:

• Week A: Work hours: Monday – Thursday, 8:00 AM – 4:00 PM On-call hours: Saturday, Sunday
• Week B: Work hours: Tuesday – Friday, 8:00 AM – 4:00 PM On-call hours: Tuesday – Friday, Evenings

This role requires a minimum of 3 days a week in the office, with additional days as needed based on project demands.

The Impact You'll Make

• Serve as the primary first responder on our tech support phone line and Jira support ticket queue, keeping a cool head as you investigate issues and guide store operators through critical moments
• Rapidly debug incoming cases to determine the smartest field response—whether that means deploying a quick remote fix, providing the restaurant team with the steps to resolve the issue themselves, or dispatching a field technician
• Keep a pulse on fleet health by monitoring Datadog dashboards, catching system anomalies early, and turning them into actionable maintenance tickets
• Create clear, actionable troubleshooting steps for our field technicians to follow, actively assisting them in isolating and identifying root causes
• Help build for the future by creating, updating, and maintaining clear documentation and SOPs for common support responses and procedures
• Continuously learn and master new hardware features and software updates, ensuring your technical expertise scales alongside our expanding fleet of automated restaurants and help build the playbook as we scale

What You Bring to the Table

• A foundational engineering mindset and love to troubleshoot and learn
• Strong verbal and written communication skills across all channels (phone, email, video, and in-person), with the ability to keep a cool head under pressure and easily translate complex technical issues into plain English for a busy restaurant operator
• A foundational background in engineering (Mechanical, Electrical, Computer Science, Systems, or a related discipline/experience) with a knack for logical deduction and a love for digging into a problem, even if you’ve never seen it before
• A data-driven approach to problem-solving, with the ability to turn software logs and dashboard alerts into a clear, actionable path forward
• A self-directed, proactive approach to challenges where the answer isn't immediately obvious, paired with the drive to support a rapidly growing fleet of automated restaurants and help build the playbook as we scale

Pay

$96,000 - $114,000

Benefits

• A competitive salary package including equity and 401K
• Multiple medical, dental, and vision plans to meet all of our employees' needs
• Many benefits and perks that are not listed