Robot Operations Analyst Intern
About the role
As an Operations Analyst Intern, you’ll support the day-to-day execution of robotic delivery operations. This is a field-facing, high-impact internship where you’ll work closely with operations leaders, restaurant partners, and end customers to keep the fleet running and improve performance. You’ll gain exposure to robotics tech, logistics, fleet support, on-site troubleshooting, and growth initiatives.
The ideal candidate is proactive, adaptable, and eager to learn in a fast-moving environment.
Key Responsibilities
- Logistics & Asset Support: Support shipping and movement of spare parts, robots, marketing merch, and other assets
- On-site Operations Support: Serve as an on-site point of contact and help ensure smooth fleet deployment and operations
- Partner Enablement: Support restaurants and kitchens in keeping systems properly configured and operational
- Operational Execution: Help meet KPIs/OKRs, including deployment of the robots, inventory control, manual robot loading and on-site support
- Marketing & Growth: Support campus engagement, customer interaction, content capture, and market research
- Maintenance & Fleet Updates: Assist with basic maintenance procedures, troubleshooting, and software updates
- Communication & Reporting: Keep your supervisor informed of fleet status, issues, and operational risks
Qualifications and Skills
- Technical Requirements (Must-Have):
- Education & Certifications: Currently pursuing (or recently completed) a degree in Engineering, Operations, Business or any related field
- Proactivity and strong organizational skills and attention to detail
- Comfortable working in fast-paced environments with changing priorities
- Strong verbal and written communication skills
- Willingness to work hands-on in the field and interact with partners and customers
- Interest in robotics, last-mile delivery, logistics, or field operations
- Nice-to-Have:
- Experience with tools like Google Workspace, Excel/Sheets, Slack, or similar
- Ability to capture operational data and summarize insights clearly
- Experience in customer-facing roles or partner relationship management
- Knowledge of basic troubleshooting and maintenance procedures for technical equipment
Core Competencies (Soft Skills)
- Assertive Communication — Ability to communicate clearly, confidently, and respectfully with technical teams, partners, and customers while maintaining security-first mindset
- Solution-Oriented Mindset — Focus on identifying root causes and implementing effective solutions rather than escalating problems without resolution paths
- Operational Agility — Capacity to rapidly adapt between multiple tasks, changing priorities, and dynamic field environments while maintaining quality standards
- Resilience Under Pressure — Ability to remain calm, focused, and productive during high-stress operational situations and technical challenges
Work Environment & Physical Requirements
This role may require working outdoors and on-site (campuses, restaurants, city environments). You may be standing/walking for extended periods and occasionally lifting or moving equipment and parts (up to 25 lbs).
Schedule flexibility may be required depending on operational needs.
Department: Robot.com
Role: Advanced Robotics
Locations: Las Cruces, Terre Haute, Baltimore