Robotics Customer Operations Intern

About the role

Matic is approaching 10,000 customers and scaling fast. Every order is a promise. Every shipment is the proof. Every return is the chance to make it right. We're hiring a Robotics Customer Operations Intern to get in the weeds with us and tighten every link in that chain.

Responsibilities

• Own purchase-to-delivery: day-to-day Shopify operations including order flows, invoicing, refunds, tagging and segments, split shipments, and hold/release logic.
• Build and maintain operational dashboards that track order and shipment performance.
• Keep order data clean enough that revenue reporting just works. No reconciliation fire drills at month-end.
• Support outbound shipping end-to-end: carrier requirements, DG compliance basics, packaging standards.
• Partner with Production and Engineering on packout workflows, and fulfillment planning.
• Resolve shipment issues from incorrect, missing, or damaged product. Find the root cause, document the fix, and make sure it doesn't happen twice.
• Learn Shopify, ShipStation, and FedEx workflows cold, then identify the gaps and own improvement projects from proposal through implementation.
• Turn operational know-how into clear, repeatable playbooks.
• Own reverse logistics: run the returns and RMA process end-to-end. Audit and refine returns communication so every customer who sends a unit back feels taken care of.
• Partner closely with the Repairs team to keep returned units moving on schedule: track turnaround time from arrival to ship-back and flag bottlenecks early.
• Own the field returns database. Every unit that comes back has a clear status, owner, and next step, from intake through engineer inspection, QC, refurb, and final shipment to the customer. Nothing sits in limbo, nothing gets lost between handoffs.
• Own customer tickets related to order management and shipping inquiries. Audit and refine order management communication templates to improve clarity, consistency, and tone. Every email is a brand impression.

Requirements

• Currently pursuing or recently completed a degree in business, operations, supply chain, or a related field.
• Hands-on technical capability: working with APIs, writing basic scripts, building automations, or being a fast learner who can pick up new software in a weekend.
• Familiarity with e-commerce platforms. Shopify experience is a plus, not a requirement.
• Experience at a hardware or DTC company that ships physical products is a strong plus.
• Strong written communication. You'll be drafting customer-facing messages and internal documentation, and both need to be tight.
• Startup energy. Curious, detail-obsessed, willing to pitch in wherever the gap is.