Roark Retail Store Manager- Boulder

About the role

You will manage the entire guest experience, operations, customer flow, staff, and floor inventory as efficiently as possible, treating the store as if it is your own. Your ultimate goal is to inspire and lead the floor team in providing superior customer service—welcoming, hearing, and helping customers like a friend would. This role is critical to thriving as a small retailer in the 21st century, requiring entrepreneurial creativity and accountability to drive success.

Responsibilities

• Operations/Sales/Customer Service:
  • Grow revenue by driving sales and business results through a premium guest experience, employee relations, and operations aligned with Roark Culture and Retail Operating Principles.
  • Meet or exceed financial plan, including revenue, payroll budget, and overall store P&L.
  • Support new store openings, pop-ups, and special events as needed.
  • Manage and execute store product flow, back-of-house operations, supply needs, and daily store maintenance.
  • Execute seasonal floor sets/visual merchandising directives and maintain visual standards and brand image daily.
• Product Knowledge:
  • Be the product expert, understand customer needs, and guide customers to selections that meet their needs.
  • Share product knowledge with staff and provide coaching on product and selling techniques to foster productivity.
• POS Management:
  • Manage POS issues, reconcile tills, and process returns, exchanges, gift cards, and discounts accurately.
• Staff Management (10-25% of your time):
  • Oversee store team management, including recruiting, hiring, training, and career development in collaboration with Corporate Human Resources.
  • Open/close the shop as a Keyholder.
  • Motivate and inspire staff to approach the sales floor with enthusiasm.
  • Lead by example in all aspects of the role.
  • Create and manage staff schedules, including time off, coverage swaps, breaks, lunches, and schedule gaps.
  • Manage employee conflict and resolution.
  • Oversee staff training and conduct performance check-ins according to the corporate calendar.
• Inventory (15% of your time):
  • Properly merchandise and re-merchandise all items in the store.
  • Manage store inventory, restocking, and receiving new product.
  • Identify inventory gaps and place fill-in orders to maintain correct stock levels.
• Events/Marketing (5-10% of your time):
  • Manage and lead all store events; required to be present unless approved otherwise.
  • Promote and market all store events.
  • Conceive, execute, and manage at least one unique event per quarter for the flagship location.
  • Seek local collaborations with relevant brands, artists, musicians, and athletes to promote the flagship location.
• Goals:
  • Lead the sales team in delivering exceptional customer service to build loyalty and inspire word-of-mouth promotion.
  • Drive continuous improvements to the Sales/Customer Service approach to help Roark evolve.
  • Create the most unique and interesting retail store in the Bay Area, reflecting Roark’s brand values.

Requirements

• Minimum of 3 years of retail management experience.
• BA or BS required.
• Ability and willingness to work weekends, evenings, and holidays as needed.

Skills

• Self-motivated leader with strong entrepreneurial skills.
• Innate guest-centric mindset.
• Elevated communication skills, adaptable to different audiences.
• Creative and adaptable team player with a winning and positive attitude.

Benefits

• Salary range: $60,000–$68,000 plus opportunity for annual bonus (based on experience).
• Employee discount on all Archipelago brands (OluKai, Roark, Melin).
• Comped yearly product from all Archipelago brands.
• Blue Shield medical, dental, and vision benefits.
• Company-paid life insurance.
• 401k with employer match in accordance with plan guidelines.
• 15 days of PTO accrued annually, plus one additional PTO day every year on your anniversary.
• 3 floating holidays per year.
• Bonus eligibility program.