(Roadtex) Customer Service Rep.

About the role

As part of the Customer Service department at Echo, you will play a key role in ensuring that Echo's customers and partners receive world-class customer service. Your primary responsibility will be to support a Customer Sales Representative (or a team of Customer Sales Reps) in their day-to-day operations.

Responsibilities

• Handle inbound calls and provide prompt assistance
• Work with vendors to obtain necessary information and documents
• Perform data entry and build loads for a dedicated sales account
• Update shipment statuses in Echo's internal system and communicate updates to the appropriate parties
• Contact partner carriers for time-sensitive information and update Echo's internal system accordingly
• Assist customers with shipment tracking when possible
• Maintain a team email queue and fulfill requests promptly, using excellent communication skills
• Resolve issues with relevant decision-making skills and communicate proactively to the client to ensure problems are resolved quickly
• Add value to the department by maintaining a strong work ethic, positive attitude, and commitment to delivering world-class customer service
• Build and maintain productive relationships with clients and shipping facilities

Qualifications

• Team player attitude, both within the department and with Echo employees across the organization
• Strong multitasking skills
• An eagerness to expand knowledge of Echo and the Transportation and Logistics industry
• Receptive to new ideas and opportunities
• Comfortable working with new technology software and competent in Microsoft Office products (Word, Excel, Outlook) and internet navigation

What We Offer

• Competitive compensation package
• Medical, Dental, Vision, Disability, Life Insurance, and 401K
• Advancement potential
• Fun and energetic work environment
• Volunteer opportunities

Work Environment/Physical Demands

This job operates in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the work day. The employee is regularly required to sit, talk, or hear. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.