Roadside Assistance Vehicle Operator - Austin

Responsibilities

• Helps customers with vehicle services, including but not limited to, flat tires, jumpstarts, minor repairs, and refueling
• Provides assistance to stranded motorists
• Facilitates the expedient flow of traffic through the roadway
• Diverts traffic from the toll roads to alternate routes when a major incident occurs
• Maintains a set of alternate routes and plans for implementing routes that will serve as a relief valve and carry a fraction of normal toll road traffic
• Removes stalled vehicles from the toll lanes and ramps
• Removes debris from the roadway and coordinates large debris pick-up and removal with DOT maintenance personnel
• Coordinates with DOT for alternate routes for emergency conditions
• Coordinates traffic at toll plazas to facilitate lane equipment maintenance
• Coordinates with local law enforcement agencies
• Removes vehicles from the lane once the situation has been stabilized
• Maintains cleanliness of vehicle
• Arrives to work on time and in uniform for all scheduled shifts
• Performs Plaza and Ramp checks
• Performs other duties as assigned by on-site supervisors or managers

Qualifications

• High School Diploma or an equivalent combination of experience and education
• Must have and maintain a valid state driver’s license
• Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required.
• Must be willing to work a flexible schedule
• Thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists
• Ability to adapt to changes in the work environment; Able to deal with change, delays, or unexpected events
• Sounds and accurate judgment
• Proactive with strong personal drive and proven customer service skills and must be willing to lead by example
• Effective communication skills, verbal and written
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Follows well defined methods, procedures, reports, forms and competent aspects of the job
• Prepares, prints, reviews and distributes all required such reports as needed, performs complete, accurate, and timely operations
• Works in a variety of weather conditions including, but not limited to, precipitation and wind
• Lifts up to 50 lbs

Physical Demands

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms
• Specific vision abilities required by this job include close vision
• Must be able to lift up to 50 lbs

Work Environment

• The noise level in the work environment is usually moderate to loud
• The exposure level in the work environment to vehicle emissions is moderate to high
• The exposure level in the work environment to extreme hot/cold temperatures is moderate to high
• The work environment is subject to all weather conditions including, but not limited to, precipitation and wind
• The exposure level in the work environment to bright sunlight and nighttime working conditions is high

Pay

$18/hr

Schedule

Wednesday- Sunday (PM Shift, 2pm- 10pm)