Roadside Assistance Technician

About the role

AAA Upper Marlboro Fleet is seeking dependable and empathetic individuals to assist with various roadside assistance tasks, including changing flat tires, jump-starting batteries, and towing vehicles. Positions available include Roadside Assistance Technician, Mobile Battery Technician, and Tow Truck Technician.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.

Requirements

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.

Qualifications

• Ability to operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required.

Skills

• Customer service skills.
• Physical stamina and strength.
• Knowledge of automotive mechanics and repair.
• Ability to work independently and as part of a team.
• Good judgment and decision-making skills.
• Strong communication skills.

Benefits

• A competitive hourly rate of $24.15 to $27.00 based upon on experience and position.
• 10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!).
• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment.
• 401(k) plan with company match up to 7%.
• Health, Dental, Vision, & Life Insurance.
• Tuition reimbursement up to $5250/year and professional certifications.
• Complimentary AAA Membership (inclusive of products & service discounts).
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

Competitive hourly rate of $24.15 to $27.00 based upon on experience and position.

Schedule

Schedule determined after training and will include weekends!