Roadside Assistance Technician / Tow Driver
Job Description
Why Choose a Career with the AAA The Auto Club Group (ACG)?
You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”.
A Day-in-the-Life of a Roadside Assistance Technician
In This Role, You Will Have The Opportunity To...
- Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
- Utilize GPS and maps to locate member breakdown locations
- Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
- Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
- Ensure 100% member satisfaction by providing excellent customer service
- Offer value to members through On-the-Go Tow or battery tests / sales
- Support at special events such as parades, travel shows, Car Care or Public Relations events
How We Reward Our Employees
- Competitive starting salary
- Excellent and comprehensive benefits packages
- $1,000 sign on bonus; split payout at 90 and 180 days of employment
- $250 Quarterly Perfect Attendance bonus
- Medical, dental and vision benefits
- 401k with employer match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, rewards and much more
Required Qualifications
- High school diploma or equivalent and a valid driver’s license
- 21 years of age or older
- Valid state driver’s license with minimal driving infractions / incidents
- If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
- Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
- Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
- The ability to lift materials weighing up to seventy-five (75) pounds
- The ability to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
Preferred Qualifications
- Prior tow truck driver or roadside service experience
- Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
- Prior experience operating a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience
Work Environment
Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.
Important Note
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.