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Jobs · Manufacturing · North Carolina

Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group · Raleigh, NC · 2 days ago
On-siteManufacturing$21/hrFull-time

About the role

The Auto Club Group (ACG) is seeking individuals who enjoy helping others, solving problems, and providing great customer service. As a Roadside Assistance Technician, you will be part of the Emergency Roadside Assistance team, providing peace of mind to our members through identifying and navigating vehicle problems, and delivering applicable services to get them safely back on the road.

Responsibilities

  • Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.
  • Utilize GPS and maps to locate member breakdown locations.
  • Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
  • Arrange for or tow member's vehicle when the vehicle cannot be started or is unsafe to drive.
  • Ensure 100% member satisfaction by providing excellent customer service.
  • Offer value to members through On-the-Go Tow or battery tests / sales.
  • Support at special events such as parades, travel shows, Car Care or Public Relations events.

Required Qualifications

  • High school diploma or equivalent and a valid driver’s license.
  • At least 21 years old.
  • A valid state driver’s license with minimal driving infractions/incidents.
  • Possession of a valid Illinois C-Non CDL driver’s license if employed in Illinois.
  • Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties.
  • Strong customer service skills, including the ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations.
  • The ability to lift materials weighing up to seventy-five (75) pounds.
  • Able to successfully complete drug screening, MVR, criminal background check, and DOT health screenings (pre-employment and ongoing).

Preferred Qualifications

  • Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires.
  • Prior tow truck driver or roadside service experience.
  • The ability to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience.

How We Reward Our Employees

  • Hourly rates starting at $21.00 in North Carolina. Pay rate will be determined based on experience and may exceed starting rate.
  • Overtime earning potential at time and a half the hourly wage.
  • Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am.
  • $1,000 sign on bonus; split payout at 90 and 180 days of employment.
  • $250 Quarterly Perfect Attendance bonus.
  • Full medical, dental, and vision benefits.
  • 401(k) with employer match.
  • Paid parental leave and adoption assistance.
  • Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
  • Paid volunteer day annually.
  • Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
  • AAA Membership discounts, perks, rewards and much more.

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

Important Note

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

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