Roadside Assistance Technician / Tow Driver

About the role

Join the team committed to driving your career forward. A day-in-the-life of a Roadside Assistance Technician involves operating a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees, and other motorists.

Responsibilities

• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

Required Qualifications

• High school diploma or equivalent and a valid driver's license
• At least 21 years old
• Valid state driver's license with minimal driving infractions/incidents
• Possession of a valid Illinois C-Non CDL driver’s license if working in Illinois
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations
• Able to lift materials weighing up to seventy-five (75) pounds
• Able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Prior tow truck driver or roadside service experience
• The ability to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Benefits

• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• Quarterly Perfect Attendance bonus
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities

Pay and Schedule

Hourly rates starting at $23.00 for Michigan. Pay rate will be determined based on experience and may exceed starting rate.

Overtime earning potential at time and a half the hourly wage

Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am

Salary at time of offer is determined based on these and other factors as associated with the job and job level.