Roadside Assistance Technician/Tow Driver

Job Description

Why Choose a Career with the AAA The Auto Club Group (ACG)?

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”.

A Day-in-the-Life of a Roadside Assistance Technician

In This Role, You Will Have The Opportunity To:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Support at special events such as parades, travel shows, Car Care or Public Relations events

How We Reward Our Employees

• Competitive starting salary
• Affordable and comprehensive benefits packages
• $1,000 sign-on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

Required Qualifications

• High school diploma or equivalent and a valid driver’s license
• At least 21 years of age
• A valid state driver’s license with minimal driving infractions / incidents
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
• Experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• The ability to lift materials weighing up to seventy-five (75) pounds
• The ability to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications

• Experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Prior tow truck driver or roadside service experience
• The ability to safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Who We Are

Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

About the Role

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Benefits

• Comprehensive benefits packages
• $1,000 sign-on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, rewards and much more

Schedule

Full-time

Pay

Hourly rate at $22.50 for Tennessee. Overtime earning potential at time and a half the hourly wage

Shift Premiums

• 5% for hours worked between 5pm and 11pm
• 10% for hours worked between 11pm and 5am

Additional Information

To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application.