Roadside Assistance Driver (57700)

About the role

At AAA Northeast, we help and serve millions of members every day. Our mission is to remain a trusted and reliable brand through continuous innovation and commitment to community.

Responsibilities

• Respond to AAA member’s requests for roadside assistance
• Communicate with dispatchers to determine logistics, service to be performed, and ETA
• Greet stranded AAA member on scene, ensure their safety, provide reassurance and/or advice, and assess the overall situation with member & vehicle
• Assess the safety of the scene where service is to be performed, ensuring a safe environment for you, the member, and the service
• Provide minor mechanical assistance using provided tools/gear, including battery boosts, tire changes, and lock-outs
• If towing is required, safely tow the member’s vehicle in accordance with AAA policies & procedures using AAA’s state-of-the-art tow vehicles (flatbed or wrecker)
• Occasionally support other fleet locations, and have the flexibility to work nights, extended hours, weekends, and holidays

Requirements

• Active and valid driver’s license issued by only one state or jurisdiction
• Satisfy a motor vehicle record check during pre-hire screening and periodically during employment in accordance with policy
• Able to obtain and maintain a DOT medical certificate

Qualifications

• Ability to respond to AAA member’s requests for roadside assistance
• Communicate effectively with dispatchers and members
• Ensure member safety and provide reassurance
• Assess the safety of the scene and perform minor mechanical assistance
• Have the ability to tow vehicles safely and efficiently
• Work flexible hours, including nights, weekends, and holidays

Skills

• Strong communication skills
• Attention to detail
• Customer service orientation
• Basic mechanical knowledge
• Flexibility and adaptability

Benefits

• Full benefits package
• Competitive compensation: $21.75 - $25.75 / hour
• Additional differentials for working overnight, weekends, and evenings

Pay

• $21.75 - $25.75 / hour

Schedule

• Mid-day and Second Shift positions available