Road Logistics Operations Supervisor

About the role

As a Road Logistics Operations Supervisor at Kuehne+Nagel, you will coordinate the safe and efficient movement of materials and finished goods, overseeing daily logistics activities such as shipping, receiving, and inventory management. Your role includes supervising logistics staff, tracking performance against KPIs, negotiating with carriers, managing warehouse operations, and resolving operational issues to meet timeliness, accuracy, and cost targets.

By transporting goods like medicines, toys, and important machine parts, you will enable small and big moments for people around the world, contributing to more than just logistics.

Responsibilities

• Interact with employees and carriers to reinforce business solutions, including carrier management.
• Develop processes that may be automated to enhance daily Road Logistics Department performance.
• Assist in establishing customer service standards for all accounts and communicate these to personnel.
• Develop, maintain, and publish measures of productivity, workflow, performance, and financial contribution on a scheduled basis.
• Supervise the movement of incoming and outgoing shipments to ensure efficient resource utilization and attainment of customer service goals.
• Monitor and evaluate carrier performance metrics.
• Assist in developing, documenting, and maintaining Division Standard Operating Procedures related to the Road Logistics Department.
• Recommend changes in mode and/or carrier and perform rate-service analysis in line with customer expectations.
• Investigate shipment pickup and delivery exceptions, collate data for claims, and monitor the process according to governing regulations and industry precedents.

Requirements

• Bachelor’s Degree in Logistics, Transportation, or Business preferred.
• 5+ years of experience in a similar role within the transportation industry, encompassing parcel, LTL, and truckload modes.
• Exposure to carrier price and contract negotiations.
• Knowledge of cargo claims rules and practices.
• Proven experience in customer service.
• Strong pricing and analytical skills.
• Must be currently authorized to work in the United States on a full-time basis without employer sponsorship (this position is not eligible for employment visa sponsorship).

Benefits

• Competitive compensation and medical/dental benefits package.
• 401k retirement savings plan.
• Employee discounts.
• Tuition reimbursement.
• Excellent training programs.
• Fun and interesting global work environment.

About Kuehne+Nagel

Kuehne+Nagel is a global leader in logistics with a strong heritage and a vision to move the world forward. Your work will enable both ordinary and special moments in people’s lives, from delivering life-saving medicines to supporting sustainable transportation solutions. We offer a stable environment where your career can make a real difference.