RN Triage - Medical Triage

Role: Registered Nurse - Central Triage/Medical Group Location: Arlington Heights, IL Key Responsibilities Triages patient calls, manages health concerns, and provides patient education using physician-approved protocols.Supervises Medical Assistants in prescription refills and prior authorizations.Performs preliminary patient assessments, documents in EMR, and communicates lab results and reports accurately and timely.Identifies urgent issues requiring immediate action, such as high fever or chest pain.Responds professionally to patient inquiries, ensuring increased satisfaction and reduced medical risk.Instructs patients on home care procedures and manages patient interactions sensitively. Qualifications & Skills Diploma in Nursing required; Bachelor’s preferred, with extensive medical terminology knowledge.State licensure in Illinois.Minimum three years RN experience; telephone triage experience preferred. Additional Information: Offers professional growth opportunities, comprehensive benefits, and a supportive work environment committed to inclusion and excellence.