RN Triage Manager (Call Center)

Qualifications

• Two Years Of Hospice Experience
• Two or more years related experience supervising an Operations team in an overnight/alternate-hours environment
• Call Center/Customer Service management experience preferred
• Proven success in supporting strategic plans and attaining goals in a fast-paced, dynamic environment
• Expert in the delivery and monitoring of customer interactions
• Experienced in leading, supervising, and supporting clinical and customer service agents
• Ability to research and analyze information and data to arrive at and articulate valid findings
• Ability to exercise considerable judgment and discretion in establishing and maintaining strong partnering relationships with team members
• Superior ability to effectively communicate at all levels both verbally and in writing
• Ability to develop spreadsheets, and use word processing and database computer software as well as MS Excel, Word and PowerPoint
• Prior experience in working collaboratively with other functional leaders to drive strategic initiatives and action plans
• Must be highly organized and able to manage multiple responsibilities
• Model leadership behaviors supporting: integrity, valuing diversity, innovation, building relationships, customer focus and teamwork

Education

• Associates degree in Nursing or related field from an accredited college or university or the international equivalent required
• Bachelor’s Degree preferred

Special Instructions To Candidates

• EEO/AA M/F/D/V