RN - Triage

About the role

Welcome to Cherry Health - video about Cherry Health. This is a full time, benefit eligible, position typically working Monday - Friday 8am - 5pm onsite at our downtown Grand Rapids location.

Responsibilities

• Participate in patient assessment and provide care, education, and instruction to patients using symptom-based telephone triage.
• Adhere to organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position.
• Represent the organization’s Mission in all actions and communications.
• Complete patient assessment, education, and, as appropriate, patient scheduling telephonically.
• Utilize knowledge in conjunction with approved protocols and standards in advising patients and parents.
• Ensure call-backs are made as appropriate.
• Document nursing action in medical records utilizing defined standard.
• Participate in the quality assurance program for Contact Center.
• Meet personal/team qualitative and quantitative targets for Contact Center.
• May be required to translate other languages if applicable.
• Understand and adhere to CSHS’s compliance standards as they appear in CSHS’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state and CSHS’s regulations, laws, and policies as they presently exist and as they change or are modified.
• Show strong critical thinking and decision-making abilities to quickly assess and prioritize patient needs.

Qualifications

• Registered Nurse in the State of Michigan
• One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Skills / Knowledge / Abilities

• Basic Life Support / CPR training according to requirements of license and/or certification.
• Effective communication and interpersonal skills.
• Ability to work independently and maintain self-direction.
• Working knowledge of computers and their applications preferred.
• Ability to work effectively and efficiently under tight deadlines and high volumes.

Education / Licenses / Certificates

• Specify Type or Field of Study, if needed
• Required: X
• Preferred: X
• No: X
• Minimum: X
• High School / Equivalent: X
• Post High School / Specialized Training: X
• Bachelor Degree: X
• Master Degree: X
• Certification or License: X
• Other - please specify: X

Experience

• One-year professional clinical nursing experience; family practice experience preferred; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

Equipment / Tools / Technology

• Desktop or Laptop computer
• Telephone with voicemail in Contact Center environment
• Networked copier/printer/facsimile
• Microsoft Apps (Mail, Word, Excel, PowerPoint, etc...)

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re-entry services, school-based health centers and more. Our Mission Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved. Our Vision Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being. Our Values Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.Customer Service – Serve internal and external customers in a welcoming manner with compassionate care.Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.Integrity – Uphold the highest ethical standards by being honest and trustworthy.Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP
• 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program