RN-System Operations Center

Position Overview

The RN - System Operations Center evaluates and coordinates patient transfers, collaborating with healthcare partners to ensure seamless communication and optimal patient care during transfer and transport.

Key Responsibilities

• Evaluate and coordinate patient transfers, screening for appropriateness and readiness.
• Collaborate with referring and receiving physicians, as well as healthcare facilities, to ensure seamless communication.
• Obtain and document accurate medical and demographic information.
• Perform essential duties related to patient transfer, transport, and care coordination.
• Cook up all components of patient care during transfer/transport, including bed assignments for scheduled and unscheduled admissions.
• Engage appropriate departments to facilitate timely transfers and transport processes.
• Maintain detailed documentation of transfer activities and communication.
• Support operational efficiency and patient safety through effective coordination and communication.

Qualifications & Requirements

• Associate’s Degree required; Bachelor’s Degree preferred.
• 3-5 years of relevant clinical experience in an acute care environment such as critical care, emergency department, or flight nursing.
• Active Registered Nurse (RN) license in the state of Indiana or an active Nurse Licensure Compact (NLC) RN license.
• Current Basic Life Support (BLS), Advanced Life Support (ACLS), and Pediatric Advanced Life Support (PALS) certifications through the American Heart Association (AHA).
• Strong knowledge of patient transfer protocols, resource management, and clinical documentation standards.
• Excellent communication, coordination, and problem-solving skills.
• Ability to work effectively in a fast-paced environment, prioritizing multiple tasks.

Preferred Qualifications

• Case management or resource management experience is a plus.
• Pediatric experience strongly preferred.